Shipping & Delivery
We offer worldwide shipping! Generally, tracking numbers will coincide with your local state post office. For all US orders, you will be able to track your orders via USPS.
Orders are guaranteed to be processed within 3 to 7 business days upon receipt of your order. You will receive a tracking number via email once the order is processed! If you do not receive any sort of email with tracking within 7 business days, please contact us at firstname.lastname@example.org
Shipping takes approximately two to four weeks for all items. Typical shipping time does generally fall within two weeks, but at most will take four. In orders delivered in the Philippines, you may have to pick up the package at your local post office as it may not be delivered directly to your location.
Due to the ongoing political climate in the United States and in other parts of the world, there has been an increasing amount of holds at customs for electronic items (watches only, any other items will not be affected by this), which creates delays. We have zero control over this and we ask that if you have an order that is in the "pre-shipment" stage according to USPS tracking for over 2 weeks, we ask that you wait up to 60 days until asking for a resend. We can accommodate these orders after 60 days have passed. We apologize for the inconvenience.
For orders going to the Philippines, please note that due to local post office regulations, you may have to visit your local post office to pick up your package as it won't be delivered to your door. If tracking states that it is delivered, and you do not have it, you will have to visit your post office.
All sales are final on all items. Unfortunately we do not take returns or exchanges.
Refunds & Replacements (if applicable):
We do not offer any refunds for broken items or lost packages. Replacements are only available on damaged goods upon arrival or missing orders/lost packages (tracking number must show so). Customer must contact us within 2 business days of receiving the item with photo evidence of damaged or missing goods.
We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.
Late or missing refunds (if applicable)
Refunds for qualifying products must be submitted within 30 days of receiving. If you haven’t received a refund yet, first check your bank account again.
Refunds generally take 3-5 business days to post in your bank account, but may vary from bank to bank. Please contact your bank to learn more about their processing times.
Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order. If you do contact us within 2 business days of your order to switch an item, we can most likely make a switch.
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.
If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Alt Accessories will not cover any stolen or missing items in such scenario.